DESCRIPTION
Do you have a passion for the car/the automotive industry? Are you tech-savvy? Are you ready to start your career in an up-and-coming car company that is shaping the future and growing fast? Then we have the right opportunity for you!
Our partner is on a mission to change mobility forever. We're a generation that craves hassle-free options that are flexible, straightforward, and sustainable. In their company, being bold is in their DNA, and they are constantly challenging themselves to give their customers the complete freedom to move when and where they want. They were founded in 2016 in Gothenburg, Sweden, and have been growing at a fast pace ever since. They have branches in the Netherlands, Belgium, Germany, and Sweden.
They have great success and they are switching up the market by using the direct-to-consumer sales model, in contrast to the traditional dealership model. This means that making the experience of having a car hassle-free by taking over the administrative part of owning a car. They provide you with a car, take care of the insurance for the car, the maintenance, etc.
Most of the customers have a monthly-based membership which also allows them to have more freedom should their financial situation change and they are no longer in a position to finance the membership then they can cancel it. This allows complete flexibility which is ideal especially during these uncertain times.
They describe themselves as follows "This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience."
The Job entails
The European Engagement Centre in Maastricht was opened in April 2020. The first batch of superstars has already started building the foundation for game-changing customer service. And now, they are expanding their team of Technical Service Advisors in Maastricht. The important thing for them is thinking outside the box and creating wow experiences for their members. Yes, read that again, a personal approach is key, no robots wanted!
As a Technical Service Advisor, your main superpower is offering great automotive technical service support via different communication channels, next to being a brand ambassador. Besides this, you will mainly be dealing with providing automotive technical assistance such as:
- Driver interviews
- Service visit coordination
- Remote diagnostics
- Spare parts ordering
In order to handle these topics, we need you to pack some serious technical/mechanical car knowledge under your hood! BUT as we are still building our fleet, we need you to be flexible and branch out into anything from membership subscriptions, e-commerce and Company club events.
Together you can make things happen, so remember they are counting on you for the continuous development of the engagement centre. Always be open-minded, stay curious and embrace a bit of wrong.
Working hours are Monday to Friday 08:00-17:00, the engagement centre is open until 21:00.
In the future the opening times of the Engagement Centre might change to offer our customers full support whenever they need it; however, anybody that starts working with them now will not be forced to work during other operating hours should these change in the future.
This position offers a hybrid option of working 50% from home and 50% from the office.
REQUIREMENTS
Their future team colleague should have
- An upper secondary education or higher
- At least two years of experience working in an automotive customer service environment (i.e. service advisor, call centre agent at a dealership)
- Availability of 38 hours per week
- Excellent command of the English language, because of contact with our members throughout Europe
- You are a (near)-native French speaker (C1-C2)
- You also speak English on a professional level
- Ping pong (yes, the game) skills are appreciated, but not mandatory
**All applicants must hold an EU passport or a valid work permit for the Netherlands
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