French Speaking Travel Experience Advisor for Airbnb

* Please note that this opportunity is available only for candidates currently located Anywhere in Bulgaria.

** If you are based outside of the country, we provide relocation assistance to help you join our team in Sofia. 

Bulgaria's affordable lifestyle offers a sea of opportunities!

Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.

We are looking for an enthusiastic French Speaking Travel Experience Advisor for Airbnb to join our NEW Team and Work From Anywhere in Bulgaria.

Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community
• Be the first point of contact to handle and resolve customer complaints/queries
• Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
• Demonstrate ownership of user queries until resolution
• Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
• Investigate, identify, and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer queries
• Research information and troubleshoot problems using available resources
• Recognize product and process issues that impact our community and submit reports and feedback 
• Maintain accuracy and security of customer information on Airbnb systems

Requirements:

• Fluent in French (written and spoken) and have a good knowledge of English language
• Patience, empathy, and an ability to demonstrate confidence when imparting information
• Ability to positively communicate difficult messages
• Previous experience in hospitality, the call center will be considered an advantage
• Ability to work in a fast-changing environment
• Investigative skills with strong communication and interpersonal skills
• Proactively and independently work to meet targets and goals