Front Office Supervisor

Hilton Malta is recruiting for a Full-Time Front Office Supervisor to join our Front Office Team. We are looking for an energetic, motivated individual who will take ownership, have a passion to provide superior customer service and revenue optimisation.

The selected candidate will assist in:

·        Training, supervision and guidance of Front Office team members

·        Motivating team members and establishing a productive working environment for the hotel

·        Assigning daily work tasks to team members

·        Dealing effectively with guests’ feedback to exceed guests’ expectations

·        Responding promptly to any guests’ requests and work to optimise the guests’ experience

·        Maintaining control and composure in difficult situations and exhibit good judgement

The candidate should have a minimum of two years’ experience in the hotel industry in a similar role and an excellent command of the English language. An ITS qualification or similar, and knowledge of other foreign languages, will be considered an asset.