DESCRIPTION
Hilton Malta is recruiting for a Full-Time Front Office Supervisor to join our Front Office Team. We are looking for an energetic, motivated individual who will take ownership, have a passion to provide superior customer service and revenue optimisation.
The selected candidate will assist in:
· Training, supervision and guidance of Front Office team members
· Motivating team members and establishing a productive working environment for the hotel
· Assigning daily work tasks to team members
· Dealing effectively with guests’ feedback to exceed guests’ expectations
· Responding promptly to any guests’ requests and work to optimise the guests’ experience
· Maintaining control and composure in difficult situations and exhibit good judgement
REQUIREMENTS
The candidate should have a minimum of two years’ experience in the hotel industry in a similar role and an excellent command of the English language. An ITS qualification or similar, and knowledge of other foreign languages, will be considered an asset.
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