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job offers of fujitsu at Europe Language Jobs

German Client Care Consultant - new online payment platform

Mandatory:
DESCRIPTION

We are looking for fluent German speakers to build and join the German department of a new platform for online payments.

If you are tech-orientedcommunicative and ready to join an innovative team, read below!

 

Responsibilities:

  • Support customers via chat, e-mail and some calls
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction
  • Provide and maintain strong, professional relationships with all partners
  • Work towards reaching targets as set out by the client statement of work as well as internal targets
REQUIREMENTS
  • Fluent in German (minimum level C1-C2, oral and written)
  • Good command of English (minimum level B2, oral and written)
  • Excellent communication skills and good troubleshooting and problem-solving skills
  • Experience in customer success or customer care roles will be considered an asset
  • Basic technical skills
  • Ability to work from the office (Athens)
  • EU Passport

ARE YOU THE PERFECT CANDIDATE?
German Client Care Consultant - new online payment platform