German Customer Advisor for Airbnb - Porto, Portugal

Come and work with us.

(1000€ of signing bonus)

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

Are you German native or fluent with strong English communication skills? 

Looking to make your career in a multicultural environment? 

So we have the perfect opportunity for you! 

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. 

As a customer service specialist in this project, your daily responsibilities will include:

• Communicate friendly and efficiently with the customers and provide relevant information
• Be the person responsible to deal with property damage issues
• Handle sensitive issues that were reported during ongoing reservations or after they are over
• Analyze the customer situation and assess the property features
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Background in mediation, dispute or conflict resolution is a plus
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal