Dutch Customer Advisor for Digital Wallet Support - Remote

 About the Company

Join a multinational financial technology leader that powers one of the most trusted online payment systems globally

This company supports money transfers across the majority of countries worldwide, enabling secure and seamless digital transactions

As part of a multilingual and multicultural team in Lisbon, you'll be at the heart of digital innovation in finance

• Handle inbound and outbound calls to support customers and manage payment collection
• Assist users with funding their accounts, explaining transaction options, and resolving issues
• Educate customers about their account history and the platform’s protection policies
• Identify and support vulnerable or insolvent customers
• Schedule convenient callbacks and transfer cases to specialized departments when needed
• Update internal systems with notes on each customer interaction

• Dutch at C2 level and good command of English (B2)
• 1-2 years of experience in retail, hospitality or customer service (call center experience preferred)
• Strong negotiation skills and high customer empathy
• Confident using Microsoft Office and navigating PC-based software tools
• Fast learner, adaptable to new technologies, and capable of multitasking across different product queues
• Independent, results-oriented, and committed to delivering excellence

• Work-from-home setup after completing 1 month of onsite training in Lisbon
• Monday to Friday schedule from 08:00 to 17:00 (weekends off)
• 6-month contract with full training provided
• Be part of an international, supportive work environment in one of Europe’s most vibrant cities