German Customer Service Advisor

Are you fluent in German and English, with a passion for providing exceptional customer support? We're looking for talented individuals to join our team at Oriente - Lisbon, supporting a leading Tourism Insurance Company.

Language: German Native + English (C1)

Contract Signature: 10/04/2024

Recruitment Needs:

• 4 Positions Available

Location of the Offices:

• Oriente - Lisbon

Schedule:

• Monday to Sunday
• Early Shift: 08:00 to 17:00
• Late Shift: 13:00 to 22:00
• 2 Rotational Days Off

Compensation:

• Base Salary: 1100€ per 14 months
• Performance Bonus: 100€ per 12 months
• Complexity Bonus: 100€ per 11 months
• Meal Allowance (net): 7.23€ per day
• Transport Allowance: 20€ per month
• Health Insurance: Provided since day 1 (free after 6 months)

Profile - Nice to Have:

• Previous experience in customer support (mandatory)
• Good mediation skills (preferable)

Type of Contract:

• CDD 6 months

Tasks Include:

• Processing insurance policy administration or cancellation requests.
• Re-issuing policy documentation as required.
• Identifying, investigating, and escalating complex issues appropriately.
• Managing complex complaints professionally and timely.
• Mediating between hosts & guests for reservation concerns.
• Demonstrating ownership of user issues until resolution.
• Processing responsible losses to provide the best resolution/support to users.
• Recognizing product and process issues and submitting reports and feedback.
• Maintaining accuracy and security of customer information.

Workplace:

• Initially work from home.

Don't miss this opportunity to join a dynamic team in an exciting industry! Apply now to become a part of our team in Lisbon and embark on a rewarding career journey.