HIGHLIGHTED
job offers of fujitsu at Europe Language Jobs

German Customer Service Advisor

Mandatory:
Optional:
DESCRIPTION

Are you fluent in German and English, with a passion for providing exceptional customer support? We're looking for talented individuals to join our team at Oriente - Lisbon, supporting a leading Tourism Insurance Company.

Language: German Native + English (C1)

Contract Signature: 10/04/2024

 

Recruitment Needs:

  • 4 Positions Available

 

Location of the Offices:

  • Oriente - Lisbon

 

Schedule:

  • Monday to Sunday
  • Early Shift: 08:00 to 17:00
  • Late Shift: 13:00 to 22:00
  • 2 Rotational Days Off

 

Compensation:

  • Base Salary: 1100€ per 14 months
  • Performance Bonus: 100€ per 12 months
  • Complexity Bonus: 100€ per 11 months
  • Meal Allowance (net): 7.23€ per day
  • Transport Allowance: 20€ per month
  • Health Insurance: Provided since day 1 (free after 6 months)

 

Profile - Nice to Have:

  • Previous experience in customer support (mandatory)
  • Good mediation skills (preferable)

 

Type of Contract:

  • CDD 6 months

 

Tasks Include:

  • Processing insurance policy administration or cancellation requests.
  • Re-issuing policy documentation as required.
  • Identifying, investigating, and escalating complex issues appropriately.
  • Managing complex complaints professionally and timely.
  • Mediating between hosts & guests for reservation concerns.
  • Demonstrating ownership of user issues until resolution.
  • Processing responsible losses to provide the best resolution/support to users.
  • Recognizing product and process issues and submitting reports and feedback.
  • Maintaining accuracy and security of customer information.

 

Workplace:

  • Initially work from home.

 

Don't miss this opportunity to join a dynamic team in an exciting industry! Apply now to become a part of our team in Lisbon and embark on a rewarding career journey.

ARE YOU THE PERFECT CANDIDATE?
German Customer Service Advisor