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German Customer Service for Calvin Klein & Michael Kors

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DESCRIPTION

German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors)

Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.

 

About the Company

Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.

 

The Opportunity

Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.

 

Your Profile

  • Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude
  • Are proficient in German and fluent in English (both written and spoken)
  • Possess outstanding communication skills
  • Are keen to learn
  • (Bonus) Have experience in a telephone customer service or call center environment
REQUIREMENTS

Your responsibilities

  • Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
  • Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
  • Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
  • Engage in cross-selling and upselling of products after addressing customer queries.

ARE YOU THE PERFECT CANDIDATE?
German Customer Service for Calvin Klein & Michael Kors