DESCRIPTION
German-speaking Gaming Advisor based in Lisbon
Join a globally renowned firm in the video gaming industry.
The company
Welcome to a leading developer and distributor of entertainment software, established in 1994. Quickly became one of the most renowned and respected creators of computer games.
Known for well-designed and captivating entertainment software, the company has earned an unparalleled reputation for the high quality of its produce
Your Responsibilities:
- Provide customer support mainly in German, occasionally in English, via email and chat
- Assist with account and billing inquiries
- Resolve login and registration issues
- Handle hacked account recovery and character restoration
- Address questions regarding rewards programs, tokens, and pre-paid game cards
- Manage inquiries related to payments and process refunds
- Maintain professional handling of customer data
REQUIREMENTS
Your Profile:
- Fluent in German and English
- Passionate about gaming
- Strong communication skills and adaptable to technological changes
OFFER
Benefits
- Remote from Portugal
- Competitive local salary
- Private Health Insurance from day one
- Stable career opportunity in a leading multinational company
- Comprehensive training and integration phase
- Inclusive and respectful work environment
- Diverse career progression opportunities
- Emphasis on work-life balance
- Access to organized sports activities and events
Relocation Package:
- Accommodation
- Airport pick-up and administrative assistance with your registration in Portugal
- Reimbursement of your initial flight expenses
- Annual complimentary return flight to home country (within Europe)
SKILLS
Interpersonal Skills
Customer Oriented
German Language
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