German Customer service in a Gaming company (WFH Portugal)

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DESCRIPTION

German-speaking Gaming Advisor based in Lisbon 

Join a globally renowned firm in the video gaming industry.

 

The company

Welcome to a leading developer and distributor of entertainment software, established in 1994. Quickly became one of the most renowned and respected creators of computer games.

Known for well-designed and captivating entertainment software, the company has earned an unparalleled reputation for the high quality of its produc​​e

 

Your Responsibilities:

  • Provide customer support mainly in German, occasionally in English, via email and chat
  • Assist with account and billing inquiries
  • Resolve login and registration issues
  • Handle hacked account recovery and character restoration
  • Address questions regarding rewards programs, tokens, and pre-paid game cards
  • Manage inquiries related to payments and process refunds
  • Maintain professional handling of customer data
REQUIREMENTS

Your Profile:

  • Fluent in German and English
  • Passionate about gaming
  • Strong communication skills and adaptable to technological changes
OFFER

Benefits

  • Remote from Portugal
  • Competitive local salary
  • Private Health Insurance from day one
  • Stable career opportunity in a leading multinational company
  • Comprehensive training and integration phase
  • Inclusive and respectful work environment
  • Diverse career progression opportunities
  • Emphasis on work-life balance
  • Access to organized sports activities and events

 

Relocation Package:

  • Accommodation
  • Airport pick-up and administrative assistance with your registration in Portugal
  • Reimbursement of your initial flight expenses 
  • Annual complimentary return flight to home country (within Europe)
SKILLS
Interpersonal Skills
Customer Oriented
German Language
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