German Customer service in a Gaming company (WFH Portugal)

German-speaking Gaming Advisor based in Lisbon 

Join a globally renowned firm in the video gaming industry.

The company

Welcome to a leading developer and distributor of entertainment software, established in 1994. Quickly became one of the most renowned and respected creators of computer games.

Known for well-designed and captivating entertainment software, the company has earned an unparalleled reputation for the high quality of its produc​​e

Your Responsibilities:

• Provide customer support mainly in German, occasionally in English, via email and chat
• Assist with account and billing inquiries
• Resolve login and registration issues
• Handle hacked account recovery and character restoration
• Address questions regarding rewards programs, tokens, and pre-paid game cards
• Manage inquiries related to payments and process refunds
• Maintain professional handling of customer data

Your Profile:

• Fluent in German and English
• Passionate about gaming
• Strong communication skills and adaptable to technological changes

Benefits

• Remote from Portugal
• Competitive local salary
• Private Health Insurance from day one
• Stable career opportunity in a leading multinational company
• Comprehensive training and integration phase
• Inclusive and respectful work environment
• Diverse career progression opportunities
• Emphasis on work-life balance
• Access to organized sports activities and events

Relocation Package:

• Accommodation
• Airport pick-up and administrative assistance with your registration in Portugal
• Reimbursement of your initial flight expenses 
• Annual complimentary return flight to home country (within Europe)