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German Customer service in a Gaming company (WFH Portugal)

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DESCRIPTION

German-speaking Gaming Advisor based in Lisbon 

Join a globally renowned firm in the video gaming industry.

 

The company

Welcome to a leading developer and distributor of entertainment software, established in 1994. Quickly became one of the most renowned and respected creators of computer games.

Known for well-designed and captivating entertainment software, the company has earned an unparalleled reputation for the high quality of its produc​​e

 

Your Responsibilities:

  • Provide customer support mainly in German, occasionally in English, via email and chat
  • Assist with account and billing inquiries
  • Resolve login and registration issues
  • Handle hacked account recovery and character restoration
  • Address questions regarding rewards programs, tokens, and pre-paid game cards
  • Manage inquiries related to payments and process refunds
  • Maintain professional handling of customer data
REQUIREMENTS

Your Profile:

  • Fluent in German and English
  • Passionate about gaming
  • Strong communication skills and adaptable to technological changes

ARE YOU THE PERFECT CANDIDATE?
German Customer service in a Gaming company (WFH Portugal)