German Customer Service - Lisbon (Office-Based)
DESCRIPTION
We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing exceptional service every day?
Your tasks
· Telephone support for customer calls in the mentioned languages
· General information and advice on our products and services for existing customers and potential new customers
· Processing of our customers' requests and updating in our computer systems (examples: tariff or price plan changes, activation of options or services, change of address)
· Identification of potential weak points for continuous improvement of customer service
REQUIREMENTS
What you bring
· Experience in Customer Service, cross selling.
· Very good command of at least two languages - minimum level C1: German - English is a plus
· Interest in telecommunication products
· Flexible working hours (Monday to Saturday) from 07:00 to 21:00
· Personal strengths: reliability and punctuality
SKILLS
ARE YOU THE PERFECT CANDIDATE?
