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German Customer Support Officer to financial client in Malta


About our client: 

Our client is committed to values that lead to good work! With our client, you will not only be part of something, but you will also add something! Discover how you can make an impact, build yourself an exciting new career while working in a multinational environment. Our clients' "career opportunities" are endless regardless of your background/skills, their company goal is to provide the best "customer service" in class but also in a challenging workplace where individuals feel empowered to reach their personal best and thrive. Explore a culture of collaboration, growth, and originality supported by appropriate resources where everyone matters. Along with a great office environment, you will have the opportunity to explore Malta and all the varied experiences Malta has to offer!


Position Description:

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales including customer on-boarding, customer service queries and working alongside the collections team.


Main areas of responsibility:

  • Provide customers with accurate information about the company's products, services and payments.
  • Actively seeking new sales by executing appointed strategies and instructions.
  • Comply with laws, rules, company policies, and procedures as required.
  • Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
  • Responding to any customer queries via email, SMS and phone
  • Provide an excellent customer experience.
  • Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
  • Support additional customer service inquiries.
  • Promote a positive working environment.
  • Perform other tasks as assigned.


Other responsibilities may include:

  • Involvement in production of Sales reports.
  • Involvement in training and mentoring of other team members.
  • Assist in documentation of the team’s Operational Procedures.
  • Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
  • Execute ad hoc tasks as may be requested by the Head of New Markets.

Skills and Experience:

  • Excellent command of English and German languages (both written and spoken).
  • Demonstrable experience in sales of financial products.
  • Experience in customer on-boarding and documentation verification processes.
  • Excellent communication skills with a results-driven approach.
  • Attention to detail, initiative and high working standards.
  • Team player with a customer-oriented approach
  • Ability to work independently.
  • Good knowledge of Microsoft Office tools (especially EXCEL).

German Customer Support Officer to financial client in Malta