German Customer Support to iGaming elite in CYPRUS!

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.

• A high emphasis on quality, with particular attention to detail and accuracy.

• Providing an outstanding client experience and resolving issues on first contact.

• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying, and explaining the best course of action, and following up to assure resolution.

• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.

• Escalating requests where needed.

• Thoroughly investigating player concerns.

• Promoting a “Safer Gaming” philosophy.

• Staying up to date on rules, processes, and licensing needs.

• Contributing to a collective effort by achieving necessary results

• Go above and beyond when engaging customers

• Taking part in the Onboarding Programs.

What our client is looking for:

• English + German fluency

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required.

• Ability to perform under pressure

• Accountability and conscientiousness