DESCRIPTION
Provide customer care through chat, phone and email and being a representative outwards to our customers.
Assist the Management Team in reporting technical issues and give insight to what is happening in the market
Maintain customer records by following the correct data protection procedure
Documenting customer contacts in order to provide a full customer history
Resolve product or service problems by clarifying the customers’ complaint and determining the cause of the problem
Assist the Management with other projects and duties when requested.
REQUIREMENTS
Excellent written and verbal communication skills.
Customer support experience in iGaming would of course be ideal, but we also consider other similar roles and industries.
OFFER
Indefinite work contract with a probationary period of 6 months.
The office is in St Julians, Malta. We work with a hybrid setting (3 days from office and 2 days from home). New starters however are expected to be at the office every day during their initial training period.
SKILLS
Effective Communication
Problem-Solving
Work Independently
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