German Speaking Customer Service Agent in Budapest,Hungary

For our partner in Budapest, Hungary we are looking for a German-speaking Customer Service Associate!

Our client is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, it plays a leading role in the IT sector. In Europe, it provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users.
• Escalate priority issues per Client specifications to the immediate lead as applicable.
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality

Benefits

• Fully remote from Hungary (including training)
• Above average salary + different salary levels based on experience in customer service jobs
• Development opportunities and courses through educational platform
• International work environment
• Cafeteria benefits

Applicant's Specifications & Qualification:

• Need to be local in Hungary and in possession of a TAJ card (no exceptions)
• Strong verbal communication skills in German language Minimum Proficiency level of C1
• Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
• Customer Centric Mindset
• German Culture awareness
• Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
• Able to handle complex activities with excellent quality.
• Ability to work in Highly dynamic and high call volume environment.
• English language skills are preferred
• Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
• Passionate towards serving the customer and displays high levels of customer obsession.
• Flexible to work in rotational shift /National Holidays/Weekends
• High emotional intelligence and soft skills with the ability to serve high-profile customers.
• Achieve goals on time with excellent customer care
• Ability to learn, acquire knowledge and develop
• Preferable experience in a contact center or customer service Environment
• Training can be taken remotely (8 weeks)

Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.

Are you looking for a new opportunity in Budapest? Then this is your chance!