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job offers of fujitsu at Europe Language Jobs

German Speaking Customer Service Agent in Budapest,Hungary

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DESCRIPTION

For our partner in Budapest, Hungary we are looking for a German-speaking Customer Service Associate!

 

Our client is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, it plays a leading role in the IT sector. In Europe, it provides high quality , customer-centric information technology experiences to global customers including fortune 500 companies.

 

Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users.
  • Escalate priority issues per Client specifications to the immediate lead as applicable.
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality

 

Benefits

  • Fully remote from Hungary (including training)
  • Above average salary + different salary levels based on experience in customer service jobs
  • Development opportunities and courses through educational platform
  • International work environment
  • Cafeteria benefits

 

Applicant's Specifications & Qualification:

  • Need to be local in Hungary and in possession of a TAJ card (no exceptions)
  • Strong verbal communication skills in German language Minimum Proficiency level of C1
  • Excellent German Comprehension skill- Should be able to read, comprehend and write in German language.
  • Customer Centric Mindset
  • German Culture awareness
  • Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
  • Able to handle complex activities with excellent quality.
  • Ability to work in Highly dynamic and high call volume environment.
  • English language skills are preferred
  • Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers.
  • Passionate towards serving the customer and displays high levels of customer obsession.
  • Flexible to work in rotational shift /National Holidays/Weekends
  • High emotional intelligence and soft skills with the ability to serve high-profile customers.
  • Achieve goals on time with excellent customer care
  • Ability to learn, acquire knowledge and develop
  • Preferable experience in a contact center or customer service Environment
  • Training can be taken remotely (8 weeks)

 

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German Speaking Customer Service Agent in Budapest,Hungary