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German Speaking Customer Service Agents - Office based

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DESCRIPTION

German Speaking Customer Service Advisors – Office based

Riga, Latvia

€1600-1900 gross per month + benefits, depending on experience.

Due to expansion are client is recruiting German Speaking Customer Service Advisors for their office in Riga.

Candidates must speak German to minimum B2 level and B2 English level.

Ideally candidates will have some customer service experience but it is not essential as training will be given.

 

Job Overview

  • Answer calls from customers with questions and give end users the answers they need.
  • Document case resolutions in the contact centre application based on phone, email, chat, and other customer communications.
  • Ascertain that cases are settled in accordance with the company policies
  • Assign priority issues to the immediate lead as appropriate, in accordance with client expectations.
  • Communicate effectively with internal and external contacts
  • Provide excellent customer satisfaction, meeting quality standards on all handled contacts
  • Handle contacts while maintaining the project's defined targets: response time, handle time, and resolution rate aligned with benchmarks.
  • This is a list of benefits and perks offered by a company to its employees. Here's a breakdown of what's included:


Health Insurance:

  • Comprehensive coverage for the employee and their family (spouse and dependents)
  • Includes routine health checks, dental, vision, prescription drugs, and mental health support



Excellent Development Opportunities

  • Access to an educational platform offering:
    • 5000+ free courses
    • Practice platforms
    • Certifications
    • Focus on cutting-edge technologies


Attractive compensation and allowances based on role and experience

  • Annual leave: 4 calendar weeks of paid leave


Work Culture and Environment:

  • Dynamic and enjoyable workplace
  • Regular celebrations
  • Wellness activities
  • Great team spirit


Flexible Work Arrangements:

  • Hybrid work model after meeting performance standards and depending on business needs
  • Option to work from home on late shifts (ending beyond 9 pm)

ARE YOU THE PERFECT CANDIDATE?
German Speaking Customer Service Agents - Office based