German-speaking Customer Service Expert in Budapest

Workster partners with a leading Outsourcing/BPO consultancy who is seeking to onboard German speakers to grow their large in-house Team in beautiful Budapest.

Your Role

• To respond to all customer enquires within given timescales, efficiently and effectively.
• To develop and maintain a full technical knowledge of client products and services.
• To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
• To deal with all correspondence as requested/required.
• Logging of all calls accurately and in line with procedure.
• Responsible for maintaining and updating all administration.

• Excellent German (C1+). both oral and written
• Fluent in English (at least B2 level)
• Prior experience in customer service is a big plus
• Good Computer skills
• Self-motivated, gains satisfaction from providing excellent customer service
• Problem solving abilities, strong logical analytics
• Ability to multi-task, handling multiple assignments simultaneously
• Able to work independently and as a part of the team