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job offers of fujitsu at Europe Language Jobs

German-speaking Customer Service for a German bank in Lisbon

Mandatory:
DESCRIPTION

Do you have a consistently customer-oriented communication style and a solution-oriented and independent way of working? Being the first point of contact for customers comes naturally to you? This job offers you the opportunity to represent a major German bank and take care of all customer matters.

We are currently looking for German-speaking customer advisors who are ready to kick-start their careers in the picturesque city of Lisbon, Portugal.

 

Job Responsibilities:

  • Service-oriented inbound
  • Answering customer questions and executing orders in the first contact around the entire Service Retail
  • Assist with phone banking ID and T-PIN & Postbank app setup.
  • Card blocking/unblocking/exchange
  • Recording of phishing cases
  • Acceptance of payment transaction orders
  • Product information
  • Recording of complaints
REQUIREMENTS
  • Good linguistic expression in German
  • Active listening
  • Good needs assessment
  • Enjoy customer service
  • Willingness to solve even difficult cases in the first contact
  • Resistance to stress 

ARE YOU THE PERFECT CANDIDATE?
German-speaking Customer Service for a German bank in Lisbon