German Speaking Customer Support Agent, Athens JID5929

DESCRIPTION

Are you looking for a new international experience? Is working under pressure and being willing to learn something you can do? On behalf of our client, we are looking for German speaking Customer Support Agents to work for a project in beautiful Athens!

This is not a typical call center job. If you or someone you know fits the description, talk to us! Speak with our International Recruitment Consultants to find out more!

About Athens:

Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast. Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora.

As a customer service specialist in this project, your daily responsibilities will include:

• Being part of a team specialized in offering support through written and phone communication. 
• Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
• Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
• Facilitate resolution for consumers issue and log the information into the consumers account.
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

• Native or proficient level of German  (C2).
• Advanced level of  English  (at least C1) both verbal and written.
• Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills.
• Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required.
• Analytical and problem solving skills with strong attention to detail.
• Ability to learn and become proficient with internal programs and new software.
• Desire to learn and advance, be a curious investigator and problem solver.
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit for Greece.
• Located within Greece.