German-Speaking Customer Support Expert in Lisbon

As a customer advisor in the insurance industry, you will use your skills to solve emerging problems precisely and efficiently and to advise your customers in a solution-oriented manner. Given the dynamics of this job, you will be able to develop your IT skills and advance your international career at your own pace.

• German-language inbound customer support by phone, chat, and email regarding various insurance topics
• Answering emails and sending documents, information, contracts, etc.
• Documenting relevant case information in the internal ticketing system
• Asserting claims or canceling requests
• Electronic archiving of successfully completed cases
• Reviewing and updating changes to customer data or similar
• Ensuring excellent customer satisfaction
• Responding appropriately to customer escalations and documenting the process precisely
• As a representative of the company, you represent the company values and ensure a good reputation

• German language skills at C1/C2 level or native speaker + English language skills at B2 level
• Excellent written and oral communication skills
• Experience in troubleshooting and solving customer problems is an advantage
• Patience and empathy to correctly understand customers' questions
• Handle all data and personal information with the utmost confidentiality
• Proactive, self-motivated and a great team player

All applicants must have an EU passport or a valid residence permit.

• Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + travel allowance
• Fixed working hours from Monday to Friday
• Relocation package: flight reimbursement and accommodation for 12 months as well as bureaucratic support
• Private health insurance with dental plan (after 6 months of contract)
• Growing opportunities and possibilities for an international career
• Work in a diverse environment with people from over 15 nations
• Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
• We promote mobility between companies to work at any of our locations around the world
• New and modern offices in Lisbon