German-speaking Customer Support to Riga, Latvia

Riga,
Latvia

Mandatory
DESCRIPTION
Join Our Client's Team in Riga as a Customer Support Agent!

Are you fluent in German and English, love solving problems, and enjoy helping people? This is your chance to join our client’s brand-new office in Riga and support a well-known Swedish fintech company on an exciting new project.

About the Company
Our client is a global tech company that delivers smart, people-focused solutions. With over 90,000 professionals across 90 countries, they support 988 clients worldwide - including Fortune 500 companies. They’ve been recognized as one of India’s best companies to work for and continue to grow with innovation, design, and great teamwork.

Your Responsibilities
  • Assist customers by phone, email, or chat
  • Document each customer interaction and the solution provided in the system
  • Work both independently and in a team
  • Deliver excellent customer service and meet quality standards
  • Follow KPIs for response time, resolution rate, and more
  • Take part in training and contribute to team improvements

What We're Looking For
  • B2+ German level and solid English (B1+ minimum)
  • Previous customer support experience is a plus
  • Confident using computers and handling multiple systems
  • Friendly, positive, and motivated team player
  • Willingness to work in shifts or part-time (as legally allowed)
  • For written roles: Strong writing in German and 50+ WPM typing speed
  • Clean background check and minimum age of 18

What’s Offered
  • Competitive salary and permanent contract (1700 Euro gross per month + performance bonus up to 300 Euro)
  • Relocation support (paid flight ticket and 1 month accommodation)
  • Private health insurance (includes dental and family coverage)
  • Career development opportunities in a global company (become a Quality Analyst or Trainer after around 6 months)

Life in Riga
Riga is a beautiful, vibrant city full of history, culture, and charm. From its cozy old town to lively cafés and green spaces, it’s a great place to live and work. With affordable living and full relocation support, moving to Riga will be an exciting step forward in your career and lifestyle.
SKILLS
Problem-Solving
Communication
Patience

ARE YOU THE PERFECT CANDIDATE?