German-speaking IT Support Specialist in Porto (hybrid)

Are you a German speaker looking for the next step in your career and want to work directly for a well-renowned tech company in Porto with actual development opportunities? Then read on!

Responsibilities

• Support existing customers with their technical and accounting issues over the phone, ticket and chat
• Show software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to the sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customer

Requirements

• Solid Customer Support experience on the phone 
• Familiarity with KPIs 
• Native German and English is mandatory
• Local in Porto or willingness to relocate at own expense 
• University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferred
• Other languages, such as Italian, Spanish or French are a plus

What we offer

• Up to 30.000 €+ annual salary a year or more (depending on experience)
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• Hybrid and Flexible work time with up to 50% home office
• Onsite Onboarding in the HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Public transport friendly office
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

Care to hear more? Then apply via the link!