German-speaking Service Desk Analyst to Philippines

Are you yearning for a new adventure in Southeast Asia?

Here is a unique chance as we currently are looking for a tech-savvy German-speaker to work in the archipelagic country of the Philippines!

Our client:

As digital transformation continues to accelerate, our client is at the center of this change — supporting their clients’ digital journeys and offering our professionals exciting career opportunities. The company's success comes from the talent and commitment of their professionals. As one team, they share the challenges and rewards that come from growing the company, which reinforces their culture of ownership. All of the professionals working for them will benefit from the value they collectively create. Here is an opportunity to be part of building one of the world's largest independent technology and business services firms.

Living in Metropolitan Manila:

Taguig is a highly urbanized city in Metro Manila that has seen a boom in growth over the past few decades both in its economy and infrastructure. The cost of living is around 50% compared with the Nordic countries so you will live very comfortably. In the Philippines, you can enjoy a tropical climate (sunny with around 30 degrees most of the year!), very affordable living, scenic nature, a rich variety of cuisines as well as welcoming and friendly people. This is the opportunity of a lifetime to go on a real adventure and explore the world!

Responsibilities:

• Taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email.
• Handling first-line incidents, including triage and troubleshooting, resolution where possible, and if require,d assigning tickets to 2nd/3rd line support teams and third parties
• Supporting Service Request Management and Service Restoration Management Level 1

• Fluent in German and proficient in written and verbal communication in English.
• Keen attention to detail.
• Proficient in computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service-minded, and able to multitask.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Ability to work in shifts
• Bachelor's Degree in any field.
• Willing to relocate to the Philippines.

• Work for one of the world's biggest IT consulting firms, boosting your global career.
• Very good local salary package.
• Full Relocation Package provided (includes flight and first month's accommodation).
• Medical insurance, work permit, and visa coverage sponsored by the company.
• Work in a modern office environment.
• High cultural interaction within a multinational team.
• Clear path for career development in a global company.