German speaking Team Manager

Athens,
Greece

Mandatory
DESCRIPTION
Location: Athens, Greece

Role: German speaking Team Manager

Salary:  competitive

Hours: 40 hrs per week rotational


The company

Our client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Athens, Greece.

The Role

We are seeking a talented and accomplished German-speaking Team Manager to oversee a dynamic team of customer agents. This role requires strong leadership, coaching, and motivational skills to equip advisors with the knowledge and expertise needed for success. As a team manager you will manage a team of around 15 agent. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Coaching, training and motivating your team will be a big part of your job.

Responsibilities

  • Manage team performance through continuous review and proactive measures to minimize absenteeism and attrition.
  • Regularly assess and monitor advisor performance against key performance indicators (KPIs), implementing corrective actions as necessary.
  • Facilitate formal quarterly performance reviews and monthly one-on-one meetings with each advisor to ensure alignment with business objectives.
  • Recognize and reward outstanding achievements, fostering a high-performance culture.
  • Provide clear direction and guidance to consistently achieve key performance metrics.
  • Encourage open and honest communication, ensuring key messages are effectively cascaded across the team.
  • Cultivate a strong team spirit where advisors feel engaged, valued, and motivated.
  • Coach, develop, and mentor advisors, offering skill enhancement and career development opportunities.
  • Monitor advisor calls to maintain high-quality customer interactions, ensuring adherence to established standards.
  • Implement and monitor processes to improve client satisfaction and overall operational efficiency.
REQUIREMENTS
We are looking for candidates who have: 

  • Fluency in German and English
  • Previous experience as a team manager or product specialist
  • Strong leadership, interpersonal, and coaching skills with the ability to drive performance improvement.
  • Excellent communication skills, both verbal and written.
  • Effective time management and organizational abilities.
  • Ability to provide constructive feedback and mentor advisors for performance enhancement.
OFFER
Salary, benefits and relocation package
  • Competitive salary and job stability.
  • Fully paid training and ongoing professional development.
  • Permanent contract with long-term career prospects.
  • Private healthcare benefits.
  • Opportunities for continuous learning and career growth.
  • A diverse, inclusive, and engaging work environment.
  • Wellness programs including on-site fitness facilities and personal training.
  • A vibrant, multicultural setting with initiatives to foster team spirit and collaboration

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
Team Management
Quality Assurance
Coaching

ARE YOU THE PERFECT CANDIDATE?