Uitzendbureau de Pooter B.V.
6 - 12 months
The Workforce Planning Recruiting Coordinator will be part of the DBIC HR team. This job is aligned to the HR Work Force Planning (WFP) technology within Dow EMEAI (Europe, Middle East, Africa and India). The WFP Recruiting Coordinator acts as first point of contact to internal (Dow Hiring Managers & Dow HR Recruiters) and external (Candidates) clients to deliver advice and cost effective, integrated solutions on the field of Workforce Planning. The Recruiting Coordinator works closely together with the Talent Acquisition Specialist and Campaign Specialist to optimize and accelerate hiring for technical and administrative roles. This role will cover multiple functions within EMEAI.
About this job
For the Dow Benelux Integrated Center B.V. in Terneuzen we are looking for Customer Service Representatives (CSR). As a CSR you are part of the Customer Service department.
A typical day at the office:
Before you drink your first cup of coffee of the day, you will see the first e-mails already appearing.A customer from Germany informs you that they are waiting to unload their truck, because they have not received the correct certificates yet. You search for it as quickly as possible in the system and send it to the customer so that they can unload their truck. Around 10:00 you have a coffee break with your team, in which ideas for improvement and experiences are discussed. A number of customers come to visit the DBIC and together with your team members you will have lunch with them. In the afternoon you will sit with a new colleague who recently joined the team. You have been appointed as 'buddy' to answer all his questions and to be a mentor at work. Just before you end the day, you will see an email from a customer requesting the availability of a product. You immediately contact your colleagues from Scheduling to check whether the product is available so that you can inform the customer about the status. A few minutes later, the customer's order appears.
As Customer Service Representative you are the first point of contact of the customer.
You help the customer during the entire order process, from order entry and follow-up of orders to the delivery of the product. With your customer-oriented mentality you help us to provide excellent services to our customers worldwide, day in, day out. We would also like to see the following from you: You have at least an MBO 2 diploma (NLQF 2 / EQF 2) with work experience or at least an MBO 3 (NLQF / EQF) diploma or equivalent. In that case, relevant experience is not required; You have excellent communication skills in English; You have excellent communication skills in Italian; If necessary, you are working on a valid work permit; You are a real multitasker and team player with strong planning and organizational skills.
It would also be a big advantage if you: Have experience or affinity with SAP and Excel; Have work experience in a similar position within the Customer Service.
We offer you an experience with lots of fun and energy in a professional organization.
You can count on: Continuous professional and personal development opportunities; A multicultural environment with colleagues from all over the world; An information and open work atmosphere; A focus on your well-being, health and safety; A competitive salary. It is a long-term full-time job. Travel and possibly. tunnel costs are reimbursed. We also offer collective health insurance.
To qualify for this position, we would like to ask you to apply with an English CV and an English motivation letter.
6 - 12 months