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Languages
German
English
Skills
  • Windows
  • Itil Foundation
Information

Fujitsu

Information Technology

1 year

Temporary

3 - 6 months

Full-time

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German Service Desk Expert (m/f)

Portugal » Lisbon

Company
Fujitsu
Description

Fujitsu Technology Solutions, Lisbon

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Service Desk with more than 1300 employees providing 24/7 IT services, in 17 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We now offer you the opportunity to be part of this great company.

Requirements

Role Description:

  • Provide technical support to agents via floor walking and also via acceptance of user interactions directly transferred to them by Service Desk Agents

  • Support training activities within the desk environment

  • Influence and improve the quality of knowledge articles

  • Ensures Service Desk infrastructure has the correct level of functionality and is operational

  • Proactively assists other team members to achieve team objectives and targets, may run short training sessions for Service Desk Agents

We are looking for:

  • Min of 5 Higher Education subject passes, including English & preferably IT, or equivalent relevant topics

  • ITIL Foundation Certificate in Service Management (desirable)

  • Ability to influence others

  • Team Working – team player

  • Good written and oral communication skills in German and English (mandatory)

Offer

We offer:

  • The chance to work on rewarding, dynamic and multicultural environment

  • Very competitive salary, bonuses and benefits package

  • Employment contract directly with Fujitsu

  • Training and internal career progression plan upon hiring

  • Excellent facilities centrally located near a wide range of public transports

Skills
  • Windows
  • Itil Foundation
Information

Information Technology

1 year

Temporary

3 - 6 months

Full-time