Languages
English
Skills
  • •associate Degree In Information Systems Or Equivalent.
  • •2+ Years Of Related Information Systems Experience.
  • Mcp
  • •under General To Little Supervision Demonstrates The Ability To Handle Complex Operational Problems And Assignments.
  • •fluency In Polish And English.
  • •good Communication And Customer Service Skills.
  • •demonstrated Competence To Work With Minimum Supervision
Information

International Paper

Information Technology

Permanent

Indefinite

Full-time

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IT Infrastructure Support Specialist

Poland » Gdansk

Company
International Paper
Description

You will

 

  • Report and work with a regional manager or assigned team lead.
  • Provide day-to-day management and break/fix support of workstations, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities.
  • Act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
  • Perform assigned tasks for installation and configuration of devices as part of our refresh lifecycle management programs.
  • Perform assigned project tasks or set of actions for completion of project or process activity or activities within defined timelines (includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process).
  • Handle any routine to highly technical problem under general to little direct supervision
  • Manage vendor warranty and break/fix work. May assist in the desktop/server/LAN procurement process.
  • Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work.
  • Be a member of On-Call rotation and may require travel between supported sites and facilities.
Requirements

 

LAN Support Specialist II

Location – Gdańsk

 

 

 

As a LAN Support Specialist you will provide LAN and personal computer support to IP facilities throughout the region.  Under general to little direct supervision, provides second tier support to end-users for workstations, servers or mainframe applications and hardware, RF equipment, printers, and other network attached devices.  Trouble shoots LAN problems, assists in configuring and troubleshooting data, voice, and video systems.

 

 

We offer       

 

You will have the chance to work in a multinational environment with a variety of global range IT teams. It is also an opportunity to develop technical skills and procedural knowledge of Regional Support group. The role offers exposure to our internal users located in assigned region. This position could be interesting for experienced IT support specialists with strong commitment to deliver superior level of customer support and technical expertise.

 

 

You will

 

  • Report and work with a regional manager or assigned team lead.
  • Provide day-to-day management and break/fix support of workstations, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities.
  • Act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
  • Perform assigned tasks for installation and configuration of devices as part of our refresh lifecycle management programs.
  • Perform assigned project tasks or set of actions for completion of project or process activity or activities within defined timelines (includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process).
  • Handle any routine to highly technical problem under general to little direct supervision
  • Manage vendor warranty and break/fix work. May assist in the desktop/server/LAN procurement process.
  • Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work.
  • Be a member of On-Call rotation and may require travel between supported sites and facilities.

     

You have

 

  • Associate Degree in Information Systems or equivalent.
  • 2+ years of related Information Systems experience.
  • MCP (preferred)
  • Under general to little supervision demonstrates the ability to handle complex operational problems and assignments.
  • Demonstrated competence to work: with minimum supervision, effectively with all levels in corporation
  • Good communication and customer service skills.
  • Fluency in Polish and English.
Offer

As a LAN Support Specialist you will provide LAN and personal computer support to IP facilities throughout the region.  Under general to little direct supervision, provides second tier support to end-users for workstations, servers or mainframe applications and hardware, RF equipment, printers, and other network attached devices.  Trouble shoots LAN problems, assists in configuring and troubleshooting data, voice, and video systems.

Skills
  • •associate Degree In Information Systems Or Equivalent.
  • •2+ Years Of Related Information Systems Experience.
  • Mcp
  • •under General To Little Supervision Demonstrates The Ability To Handle Complex Operational Problems And Assignments.
  • •fluency In Polish And English.
  • •good Communication And Customer Service Skills.
  • •demonstrated Competence To Work With Minimum Supervision
Information

Information Technology

Permanent

Indefinite

Full-time

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