Swedish Customer Care/IT Support. Cluj, Napoca. Romania.
Our Client is an internationally networked outsourcing provider. The company has around 7,000 employees in 22 countries, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the value-oriented management of customer relationships and cash flows.
This Multilingual and Global leader which ranks among the world’s leading media companies is hiring! Join their Dutch team in Cluj, Napoca Romania.
- Operates the entire electronic services destined to the customers - takes over and initiates calls and emails, operates in the data basis.
- Provides information via telephone, e-mail or chat, gives support, treats claims according to work procedures and instructions.
- Registers each call, email and chat taken over or initiated in the data basis, according to work procedures.
- Participates in the improvement of quantitative and qualitative parameters of customer service.
Required skills :
- Native or near native language proficiency in Dutch
- Good command of English language
- Demonstrated professional customer service skills with a respectful and positive attitude
- Excellent spoken and written communication abilities
- Demonstrated analytical and problem-solving skill
- Attention to detail
- Very good computer knowledge: hardware/ software
What are we offering?
- 7500 RON (Excellent Salary for Romania)
- Relocation Package
- Possibilities of Career Progression
- Multicultural Working Environment
- Private medical insurance
- Discounts in fitness centres
If you would like to get more information about this opportunity: please get in touch!
Refer a Friend : This position is not for you but you know someone who could be interested? Refer a friend and we will give you €150 if their application is successful!
- It Skills
- Languages: Swedish
- Native Swedish
- Swedish Speaking
- English Language
- Internal Communication
- International Develompent
- International Background
- Multinational Companies
- Multinational Experience
- Multinational Environment
- Multicultural Adaptability
- Multicultural Environments
- Multicultural Team Building
- Career Development
- Career Oriented