International Customer Service Representative (m/f/d)

Interzero is one of the leading environmental service providers focused on closing product, material, and logistics cycles, as well as being an innovation leader in plastic recycling with the largest sorting capacity in Europe. Under the guiding principle of "zero waste solutions," the company advises around 50,000 customers across Europe on responsible resource management, helping them improve their own sustainability performance and conserve primary resources. With over 2,000 employees, the company generates revenue of over one billion euros (2021). In 2022, Interzero processed 2.1 million tons of recyclable materials, thereby saving 8.7 million tons of primary resources. In visual terms, this corresponds to the weight of 174,267 single-family homes.

What is it about?

• Interface: You are the central contact for our customers and systemic partners, forming the backbone of our operations.
• Support: You assist our customers in properly recycling their packaging units.
• Expertise: You are the point of contact for issues related to EPR (Extended Producer Responsibility) and AR (Authorized Representative) in selected countries.
• Sales: You enjoy convincing and advising new customers about our service.
• Registration: You handle the official registration of our customers with international contractual partners.
• Quantity Reporting: You report our customers' packaging quantities to system partners and/or registration offices.
• Communication: You engage in communication with authorities in the respective national languages.
• Further Development: You actively contribute to the further development of our EPR-AR compliance system.
• Optimization: You assist in optimizing and documenting work processes and legal requirements.

Profile:

• Language skills: You are fluent in English, any other European foreign language is a great plus, especially Danish, Greek, Estonian, Latvian, Portuguese, Hungarian.
• Precision: You work in a very structured and conscientious manner.
• Experience: Ideally, you are familiar with commercial processes; experience in customer service is an advantage.
• Team spirit: You are a passionate team player and enjoy working together.
• Commitment: You want to actively contribute to sustainability and the circular economy.

Advantages:

• Diverse range of tasks: You can expect a wide and varied spectrum of responsibilities where you can work independently at a leading environmental service provider.
• Contribution to company development: You actively contribute to the further development and growth of the company, in line with our vision of a waste-free future – helping to improve the world of tomorrow.
• Additional benefits: We offer bike leasing, support for caring for family members and life situation counseling (PME family service), the Germany ticket, corporate benefits, company pension scheme, comprehensive health management, and various training opportunities.
• Flat hierarchies and creative freedom: With us, you will encounter flat hierarchies, enjoy a high level of freedom in shaping and decision-making, and can actively contribute your ideas.
• Flexible working hours: You benefit from flexible working hours based on trust, as well as the possibility to work partially remotely.