Czech Republic » Prague 7
IT Customer Service Associate
Accenture is kick-starting a project within IT support to be based in our brand-new office in Prague!
What you will do:
You will be part of a small Dutch speaking team based in Prague that will provide technical support concerning IT problems, incidents and queries towards a client. Upon receiving a request, you will need to identify the problem and follow clear procedures of how to resolve it correctly within the designated time lines. During the process you will of course also need to document your efforts and if unsuccessful in solving the issue make sure it’s transferred to the next level. If some general issues occur, you will be expected to communicate it effectively and make sure it receives attention from management. Overall it will be a key detail to provide the customer with the best possible service and to follow up with them regarding previous reported incidents.
This is what you already have:
• Fluency in Dutch and English
• Very good communication and teamwork skills
• Patience, attention to details and willingness to learn
• Experience from troubleshooting of software applications preferred, but not a must
• Interest in computers and web applications concepts (HTML, HTTP etc.) is an advantage
• University degree, preferably in Computer Science, is an advantage
What we offer:
• Position in one of the world´s leading global companies
• The opportunity to work in an international environment
• Professional growth based on performance
• Training program/curriculum
• Wide range of benefits – 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance, etc.
• Relocation package
This is what we do in Accenture:
We solve our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a-service with our team's deep industry, functional and technical expertise. So, you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-service" business revolution.