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Service Desk with Dutch
Hays Poland Sp. z o.o.
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of: Service Desk with Dutch
Job type: B2B or umowa zlecenie (for students who can work full-time)
Rate: 75-85 pln net+vat/h
- Answer customer’s IT related queries
- Provide 1st line technical support; answering support queries via phone, email, Chat and Web
- Provide technical support for incoming issues related to computer systems, software and hardware
- Run diagnostic programs to resolve issues
- Creating child tickets and tagging them with problem ticket
- Callback the user and confirm resolution (where ever applicable)
- Identifying the issue and categorizing / prioritize the incident
- Fluent Dutch
- Knowledge of English on B2 level
- Strong interpersonal skills
- Good problem-solving
- Wiling to learn
- Knowledge of IT environment or previous experience in customer support will be advantage
- Competitive salary
- Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
- Real impact on the project – if you are good, you are independent in making decisions
- Fast learning opportunities
- Preferential conditions for benefits: medical and sport package