job offers of fujitsu at Europe Language Jobs

Italian Consumer Engagement Service Representative


Please note that we unfortunately cannot accept candidates who would be working from Italy!


United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Italian Speaking Consumer Engagement Service Representatives for our International Team.


Our new teammates will participate in running a top-notch multilingual consumer service for one of our biggest Partners from the FMCG sector.


Job responsibilities:

  • Handle inbound tasks: complaints, orders, troubleshooting, and information provision
  • Conduct outbound activities: resolve cases and conduct consumer surveys
  • Perform back office tasks: reporting, social media content, escalation handling and data entry

You are our top applicant and soon-to-be Colleague if:

  • Your mother tongue is Italian and you speak English on a fluent level
  • You are located in any of the European Union countries except Italy
  • You have at least 1 year of experience working in consumer engagement service/call center
  • Your written and spoken communication is flawless
  • You have great analytical and problem-solving skills and great attention to detail
  • You are proficient in using Microsoft Office Suite and Online applications, technology acumen
  • You have Social Media / Community Management expertise
  • You can work well in a team as well as by yourself
  • You have experience working as a self-employed person
  • You can work 6-8 hours a day
  • You are looking for a stable, long-term job, with great developmental opportunities


Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of your home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Laptop with Windows operating system (Windows 8 or above), Memory – 2 GB RAM, and Processor (CPU) — 2 GHz
  • Browser: The latest three versions of Google Chrome or Mozilla Firefox
  • Broadband internet connection (mobile internet is not good enough to manage calls)

Italian Consumer Engagement Service Representative