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Italian Consumer Engagement Service Representative

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DESCRIPTION

Please note that we unfortunately cannot accept candidates who would be working from Italy!

 

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide Omnichannel Front Office BPO services globally 25+ languages and we are currently looking for talented Italian Speaking Consumer Engagement Service Representatives for our International Team.

 

Our new teammates will participate in running a top-notch multilingual consumer service for one of our biggest Partners from the FMCG sector.

 

Job responsibilities:

  • Handle inbound tasks: complaints, orders, troubleshooting, and information provision
  • Conduct outbound activities: resolve cases and conduct consumer surveys
  • Perform back office tasks: reporting, social media content, escalation handling and data entry
REQUIREMENTS

You are our top applicant and soon-to-be Colleague if:

  • Your mother tongue is Italian and you speak English on a fluent level
  • You are located in any of the European Union countries except Italy
  • You have at least 1 year of experience working in consumer engagement service/call center
  • Your written and spoken communication is flawless
  • You have great analytical and problem-solving skills and great attention to detail
  • You are proficient in using Microsoft Office Suite and Online applications, technology acumen
  • You have Social Media / Community Management expertise
  • You can work well in a team as well as by yourself
  • You have experience working as a self-employed person
  • You can work 6-8 hours a day
  • You are looking for a stable, long-term job, with great developmental opportunities

 

Work Environment Requirements:

  • Quiet workplace (tasks are delivered from the comfort of your home)
  • USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
  • Laptop with Windows operating system (Windows 8 or above), Memory – 2 GB RAM, and Processor (CPU) — 2 GHz
  • Browser: The latest three versions of Google Chrome or Mozilla Firefox
  • Broadband internet connection (mobile internet is not good enough to manage calls)

ARE YOU THE PERFECT CANDIDATE?
Italian Consumer Engagement Service Representative