Italian Customer or Technical Service Agent to Athens Greece

Join the market leader in Customer Care Services in their modern, centrally located Athens office. With paid training, excellent relocation support, and a truly multicultural environment, this is your chance to grow your career and enjoy the beauty of Greece!

About the company

Our client is a European leader in customer care, awarded “Best Multi-Lingual Contact Center in Europe” and “Great Place to Work” in 2017. With a team of over 6,300 employees from more than 91 nationalities, they offer first-class customer service and technical support in 36 languages. Their vibrant and inclusive work culture makes them a standout employer in Greece.

What will you do?

Interact effectively with existing customers via calls, emails or chat in both Italian and English

Handle customer complaints and issues with patience and empathy

Resolve technical issues efficiently

Record details of customer contacts and actions taken

Native or fluent Italian speaker

Good command of English (B2 or higher)

Excellent communication and interpersonal skills

Patience, empathy and a problem-solving attitude

Ability to work in a fast-paced, multicultural environment

Basic technical knowledge and willingness to learn new technologies

Competitive monthly salary and monthly performance bonus

Excellent relocation support: flight ticket, 2 weeks of free accommodation, and assistance with settling in

Extra compensation for night shifts, overtime, Greek holidays, and Sundays

Ongoing paid training using the latest technologies

Private and public health insurance coverage

In-house doctor

On-site canteen

Casual dress code

Employee Relations team to support cultural integration

Fun team activities inside and outside the company

Various benefits and employee discounts

About Athens

Athens, the capital of Greece, combines ancient history with a lively, modern lifestyle. Enjoy sunny Mediterranean weather, delicious cuisine, rich culture, and a vibrant nightlife. Whether you love beaches, museums, or mountain hikes, Athens offers a dynamic life experience that caters to all tastes.