Italian Customer or Technical Service Agent to Athens Greece

Join the market leader in Customer Care Services in their modern, centrally located Athens office. With paid training, excellent relocation support, and a truly multicultural environment, this is your chance to grow your career and enjoy the beauty of Greece!

About the company

Our client is a European leader in customer care, awarded “Best Multi-Lingual Contact Center in Europe” and “Great Place to Work” in 2017. With a team of over 6,300 employees from more than 91 nationalities, they offer first-class customer service and technical support in 36 languages. Their vibrant and inclusive work culture makes them a standout employer in Greece.

What will you do?

- Interact effectively with existing customers via calls, emails or chat in both Italian and English

- Handle customer complaints and issues with patience and empathy

- Resolve technical issues efficiently

- Record details of customer contacts and actions taken

- Native or fluent Italian speaker

- Good command of English (B2 or higher)

- Excellent communication and interpersonal skills

- Patience, empathy and a problem-solving attitude

- Ability to work in a fast-paced, multicultural environment

- Basic technical knowledge and willingness to learn new technologies

- Competitive monthly salary and monthly performance bonus

- Excellent relocation support: flight ticket, 2 weeks of free accommodation, and assistance with settling in

- Extra compensation for night shifts, overtime, Greek holidays, and Sundays

- Ongoing paid training using the latest technologies

- Private and public health insurance coverage

- In-house doctor

- On-site canteen

- Casual dress code

- Employee Relations team to support cultural integration

- Fun team activities inside and outside the company

- Various benefits and employee discounts