
DESCRIPTION
Italian Speaking Customer Service Advisors - Remote based - 6 month contract
Lisbon, Portugal
€18,950 per year including allowances
Our client based in Lisbon is recruiting for Italian Speaking Customer Service Advisors to work from home anywhere within mainland Portugal.
REQUIREMENTS
- Candidates must already live in Portugal already and be able to start 29th May if successful.
- Collaborate with various departments such as sales, operations, and finance to ensure orders are processed accurately and in a timely manner.
- Provide product information, pricing, availability, and order processing assistance to customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a high level of product knowledge and continuously update knowledge on new products and services.
- Escalate any unresolved issues to the appropriate channels and follow up to ensure timely resolution.
- Adhere to company policies and procedures, as well as compliance regulations.
- Provide feedback to management on customer trends, issues, and suggestions for improvement.
- Maintain a positive and professional attitude towards customers at all times.
- Strive to exceed customer expectations and provide a personalized experience for each customer interaction.
- Continuously seek opportunities to improve processes, tools, and customer satisfaction metrics.
- Candidates must speak Italian Native level and ideally have previous customer service experience.
OFFER
€18,950 per year
SKILLS
Italian
Customer Service
Positive Attitude
Customer Care
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