Italian Speaking Customer Service Advisors - Remote based -

Italian Speaking Customer Service Advisors - Remote based - 6 month contract

Lisbon, Portugal

€18,950 per year including allowances

Our client based in Lisbon is recruiting for Italian Speaking Customer Service Advisors to work from home anywhere within mainland Portugal.

• Candidates must already live in Portugal already and be able to start 29th May if successful.
• Collaborate with various departments such as sales, operations, and finance to ensure orders are processed accurately and in a timely manner.
• Provide product information, pricing, availability, and order processing assistance to customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a high level of product knowledge and continuously update knowledge on new products and services.
• Escalate any unresolved issues to the appropriate channels and follow up to ensure timely resolution.
• Adhere to company policies and procedures, as well as compliance regulations.
• Provide feedback to management on customer trends, issues, and suggestions for improvement.
• Maintain a positive and professional attitude towards customers at all times.
• Strive to exceed customer expectations and provide a personalized experience for each customer interaction.
• Continuously seek opportunities to improve processes, tools, and customer satisfaction metrics.
• Candidates must speak Italian Native level and ideally have previous customer service experience.

€18,950 per year