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Italian-speaking Customer Support in Greece

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DESCRIPTION

The Company

A French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing them you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

Our client

SEB Group mission is to make consumers’ everyday life easier and more enjoyable and contribute to better living all around the world. Going beyond the excellence of its machines, SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames.

 

As Customer Advisor, you will:

  • Engage with customers via email or telephone to provide product information as part of the post-sales process
  • Follow-up on orders, machine repairs and complaints – and troubleshoot.
  • Work on continuous improvement for customer satisfaction
  • Listen to the customer's unique situation and acknowledge their needs
  • Go beyond the customer's service expectations so they will remember and share their great experience.
REQUIREMENTS

We are looking for:

  • Proficient Italian (C1/C2)
  • Fluency in English (B2)
  • Previous experience in Customer Service or troubleshoot is preferred
  • Excellent verbal and writing skills coupled with empathy and team spirit
  • Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies
  • Good logical thinking
  • For non-EU residents, it is mandatory to have a valid work permit.

ARE YOU THE PERFECT CANDIDATE?

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Italian-speaking Customer Support in Greece