Junior Analyst, Digital Review Team (Italian speaker)

Junior Analyst, Digital Review Team (Italian speaker) – Vilnius, Lithuania

Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Join Western Union as an Junior Analyst in Digital Review Team.

Western Union powers your pursuit.

We’re seeking for an Associate Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity. 

Role Responsibilities

• Analyze digital transactions to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers as needed to verify details regarding specific money transfer.
• Support WU.com customers with their identity verification ensuring that Compliance regulations are met.
• Resolve complex problems.
• Decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.

• Fluency in English and Italian with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• A college degree is highly preferred.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).