Learning and Quality Specialist with German

Lisbon,
Portugal

Mandatory
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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a technology provider focused on customer experience, offering
outsourced sales, help, and operational solutions to large organizations, we are looking for
– Learning and Quality Specialist with German and English.

Responsibilities:
*Create and deliver training sessions for new team members;
*Work closely with other teams to find out what training is needed;
*Check how well agents perform after training;
*Listen to and review calls, emails, and chats to ensure quality;
*Plan and carry out monthly call monitoring activities;
*Join meetings with clients and managers to share monitoring results.

Qualifications:
*At least 12 months of call center experience, ideally as a mentor or specialist;
*Strong skills in coaching and supporting others;
*Good knowledge of quality standards in customer service;
*Able to work well with different teams and managers;
*Comfortable giving feedback and improving training content;
*Experience writing quality reports and tracking progress
*Excellent German and English skills.

Our client offers:
*Standard working hours – Monday to Friday;
*Competitive salary;
*Daily meal allowance;
*Performance bonuses;
*Relocation package, if needed;
*Fully paid training from day one.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number JM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Quality Specialist
German
Learning Abilities

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