Microsoft Support Engineer with Polish

We're looking for a Microsoft Support Engineer with passion for technology to join our Cloud Services Support Team.

We assist corporate clients with their business-impacting technical issues.

So, what’s the role all about?

• Handling Business Clients’ Technical requests via outbound calls, ticketing system and remote sessions
• Analyzing service performance issues
• Setting case priority depending on the clients needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support

You are a good fit for the role if you: 

• Are fluent in both Polish and English
• Have previous technical experience or relevant education
• Have excellent communication skills
• Are able to identify and understand clients’ needs
• Have the ability to present complex information in a simple way
• Are interested in specialization in various Microsoft services
• Are up for a fresh new challenge