Is technology running in your veins? This is your chance to be part of our Microsoft Technical Support Engineers team! Teleperformance Greece connects customers with the world’s top brands for more than 30 years, proudly representing the leading global businesses. Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts! If you have 2-3 years helpdesk or system admin experience and you are a fluent German speaker, this is your chance to join the Microsoft Technical Support Engineers team! What you will do:
- Answer Microsoft Business Customers’ inquiries and troubleshoot technical issues that they face
- Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
- Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
- Log the cases on internal systems, while getting up to date with Microsoft products & services.
- Handle and respond to Business Customer inquiries received via multiple communication channels
- Provide complex technical assistance to Business Customers; identifying and driving program efficiency across multiple billing platforms.
- Maintain solid Business relationships by handling their questions and concerns with speed and professionalism
- Investigate the root cause of an issue, provide solution and maintain high customer satisfaction