
DESCRIPTION
We are seeking a Data Associate for our annotation and data investigation operations team. This team plays a critical role in improving Alexa’s natural language understanding (NLU) leading to improved customer experience quality metrics and positive business impact. The Data Associate should have a passion for data, efficiency, and accuracy and will work under the direction of Operations manager and Sr. Data Associates.
This is an onsite role so presence at the office will be required 5 days a week.
As part of your role, you will have the opportunity to:
- Process annotation & data investigation tasks with high efficiency and quality in a fast paced environment.
- Deliver on assigned SLAs and KPIs like productivity, turnaround time, quality, etc.
- The tasks will be primarily repetitive in nature and will require the candidate to make judgment-based decisions keeping in mind the guidelines provided in the Standard Operating Procedure.
- Contribute in team initiatives to improve overall process efficiency and quality.
REQUIREMENTS
- Speak, write, and read fluently in Spanish and English
- Knowledge of Microsoft Office products and applications
SKILLS
Data Analysing
It Support
Data Entry
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