DESCRIPTION
Do you enjoy solving technical problems, supporting users, and working in a dynamic, international environment? Are you ready to live and work in the vibrant city of Budapest while building your IT career? If so, we have the perfect opportunity for you!
About Our Client
Our client is a leading multinational IT services and consulting company, providing digital transformation, consulting, and business re-engineering solutions to organizations worldwide. With a strong focus on innovation and client-centric strategies, they offer a collaborative environment, career growth, and modern office facilities.
What You Will Do
- Serve as the first point of contact for user technical issues via phone, chat, email, and self-service portal
- Record incidents and resolutions in the ITSM tool
- Ensure issues are resolved promptly and escalate complex cases when necessary
- Coordinate effectively between users and resolver groups
- Provide excellent customer service and maintain communication throughout incident resolution
- Contribute to process improvements and administrative tasks
- Work onsite from the Budapest office
Candidate Profile
- Native or C1-level Norwegian with excellent English skills
- Must be living in Budapest
- 1st–2nd line IT support experience
- Strong problem-solving, analytical, and communication skills
- Knowledge of application support, IT service desk, or software development
- ITIL knowledge or certification is a plus
- Self-motivated, customer-focused, and able to work independently
Employer Offers
- Competitive salary and benefits package
- Career development and training opportunities within an international company
- Modern office in the heart of Budapest
- Collaborative, multicultural work environment
- Opportunity to gain hands-on IT support experience with a global brand
About Budapest
Budapest offers a unique mix of history, culture, and vibrant city life. From its picturesque architecture to buzzing cafés and rich cultural scene, the city is ideal for professionals looking to enjoy an active lifestyle while advancing their career.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company connecting Nordic-speaking talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped thousands of candidates secure their dream jobs.
SKILLS
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