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Norwegian-Speaking Customer Service Specialist to Malaga


The Customer Support Agent/Specialist daily tasks:

The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and

personal experience for Zahoree Client's end customers.


Profile and knowledge:

  • This service includes technology onboarding/walkthrough products, software, and hardware configuration,
  • Internet-of-Things (IoT) setup, and troubleshooting, among other services.
  • Their duties may include handling inbound and outbound calls to and from customers, acknowledging
  • customers' needs or issues, and providing helpful solutions to their challenges.
  • Document and record all activity and communication with customers over telephone and email, in the
  • appropriate client database
  • The support can be performed via different channels, Phone, email, chat etc.
  • Attend technical and soft skills training sessions.
  • The CSS is expected to provide the Zahoree Customer Experience journey support to our customers

(Training is provided)



  • Minimum 1-year experience in customer service/support is an advantage ·
  • Fluent in Norwegian/German written and spoken. Additional languages is a plus. Needs to understand English as it's the internal company language.
  • Ability to communicate effectively and with empathy on all required channels.
  • Must possess excellent interpersonal skills.
  • Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution.
  • Computer-literate.
  • The ability to stay calm when working under pressure


Key Performance Indicators:

  • Customer satisfaction (CSAT Score). ·
  • Productivity /calls/chat sessions per hour. ·
  • Average Call Abandonment Rate


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Norwegian-Speaking Customer Service Specialist to Malaga