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Norwegian-Speaking Customer Service Specialist to Malaga
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DESCRIPTION
The Customer Support Agent/Specialist daily tasks:
The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and
personal experience for Zahoree Client's end customers.
Profile and knowledge:
- This service includes technology onboarding/walkthrough products, software, and hardware configuration,
- Internet-of-Things (IoT) setup, and troubleshooting, among other services.
- Their duties may include handling inbound and outbound calls to and from customers, acknowledging
- customers' needs or issues, and providing helpful solutions to their challenges.
- Document and record all activity and communication with customers over telephone and email, in the
- appropriate client database
- The support can be performed via different channels, Phone, email, chat etc.
- Attend technical and soft skills training sessions.
- The CSS is expected to provide the Zahoree Customer Experience journey support to our customers
(Training is provided)
Requirements:
- Minimum 1-year experience in customer service/support is an advantage ·
- Fluent in Norwegian/German written and spoken. Additional languages is a plus. Needs to understand English as it's the internal company language.
- Ability to communicate effectively and with empathy on all required channels.
- Must possess excellent interpersonal skills.
- Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution.
- Computer-literate.
- The ability to stay calm when working under pressure
Key Performance Indicators:
- Customer satisfaction (CSAT Score). ·
- Productivity /calls/chat sessions per hour. ·
- Average Call Abandonment Rate
SKILLS