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Languages
German
English
Skills
  • Operations Management
  • Customer Care-Service
  • Customer Service
  • Customer Support
  • Customer Relationships
Information

Teleperformance Portugal

Operations Manager

Bachelor

1 year

To negotiate

6 - 12 months

To negotiate

Full-time

1

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German Operations Manager for Technology > relocation incl

Portugal » Lisboa, Portugal

Company
Teleperformance Portugal
Description

The Operations Manager (ACM) is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. He/she coordinates a team of Team Leaders (Supervisors), being responsible for their motivation, training and development. He/she reports to the Call Center Manager and interacts with the corporate client to report the team’s results.  

Responsibility

  • Manage a team of Team Leaders (Supervisors) , monitor their performance, work on their development and provide them with training and support;
  • Analyze and report main results and KPIs to the Contact Center Manager and to the client;
  • Identify potential risks and opportunities of improvement and team development;
  • Ensure the correct implementation of the standard processes and procedures;
  • Ensure that client expectations are met.
Requirements
  • Native German speakers (mandatory);
  • Fluency in English (mandatory);
  • Portuguese knowledge (preferable);
  • Experience managing teams (mandatory);
  • Tech savvy;
  • MS Office knowledge;
  • Team spirit; 
  • Ability to make decisions under high levels of stress.
Offer
  • Excellent work opportunity in a dynamic leading multinational company; 
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development; 
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.
Skills
  • Operations Management
  • Customer Care-Service
  • Customer Service
  • Customer Support
  • Customer Relationships
Information

Operations Manager

Bachelor

1 year

To negotiate

6 - 12 months

To negotiate

Full-time

1

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