Job offers of Talingual at Europe Language Jobs
Languages
Italian
Skills
  • Call Centre Manager
  • Italian
  • Operations Manager
Information

Talingual

Operations Manager

2 years

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

1

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Italian speaking Call Centre Operation Manager

Bulgaria » Sofia

Company
Talingual
Description

Are you native Italian with a good command of English and are you also an experienced call centre manager who is looking for a new challenge? Then this exciting new role, that has just opened up, might be perfect for you! For our client in Bulgaria – an outsourcing partner – we are looking for an experienced Operations Manager.

The role will be based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!

As an Operation Manager, you will manage a team of Italian customer service agents as well as web designers totalling around 50-60 FTE, including 3 team managers. Your tasks are to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with the Call Centre Manager and the Training and Quality Manager to ensure Operational targets are met. Besides this it is important to build strong client relationships - working closely with the external client, hosting client meetings and creating daily and weekly internal and external reports are part of your responsibilities.

 

 

Requirements

We are looking for candidates who have:

· Excellent communication skills both verbally and written in Italian and English

· Previous experience in a call centre as a project manager, team manager or operations manager

· Proven experience of change management

· Ability to motivate and coach team members

· Strong client relationship building experience

· Have a flexible attitude

· Computer literate

Offer

The selection process is done remotely via phone and / or video interviews. For the successful candidate, there is an excellent relocation package on offer which includes initial flight to Sofia, hotel on arrival. There will be also a local estate agent waiting for you to assist you in finding your city apartment. Other help in terms of getting a Bulgarian Tax number and setting up a Bulgarian bank account is also available for you. In short – a lot of support will be provided to get you settled in your new city quickly!

Skills
  • Call Centre Manager
  • Italian
  • Operations Manager
Information

Operations Manager

2 years

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

1

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