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Information

Arvato Services

Operations Manager

Master or MBA

1 year

Temporary

Indefinite

Full-time

1

Travel & Accomodation Operations Manager - Lisbon

Portugal

Description

Company: Customer Relationship Management 

Requisition ID: 26126

 

 

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!

 

For our business in LISBON, PORTUGAL we are currently looking for an Operations Manager (male/ female). The Operations Manager is responsible for his Team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training regarding the development of the agents, ensuring optimal compliance with trade agreements and performing the necessary administrative and customer service tasks for a World leading IT manufacturer.

 

About us:

 

We are an international outsourcing service provider. Every day, over 70,000 employees working in more than 40 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.

 

Your responsibilities:
Evaluating daily key performance indicators and developing improvement needs; managing and motivating the teams; floor presence and listening into calls.

 

Your experience & skills
-Bachelors/College Degree in any field
-Work experience in similar positions in the contact center area

-1-2 years experience in Travel & Accomodation industry
-work experience in team management, ability to motivate and coach team members
-Very good PC skills
-Very good analytical skills, productivity / service reports
-Excellent communication skills & high focus on customer satisfaction
-Very good English skills
-Customer service-orientated and a high focus on customer satisfaction  
-Excellent Communication Skills, both Verbal and Written

 

Our offer

 

  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Relocation package
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • A welcoming and inclusive environment
  • A team ready to help you develop and grow
  • A multinational environment, different nationalities and cultures to work every day

Please send your application via our career site!

Join us in a vibrant, multi-cultural city centre environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

Requirements

Company: Customer Relationship Management 

Requisition ID: 26126

 

 

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!

 

For our business in LISBON, PORTUGAL we are currently looking for an Operations Manager (male/ female). The Operations Manager is responsible for his Team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training regarding the development of the agents, ensuring optimal compliance with trade agreements and performing the necessary administrative and customer service tasks for a World leading IT manufacturer.

 

About us:

 

We are an international outsourcing service provider. Every day, over 70,000 employees working in more than 40 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.

 

Your responsibilities:
Evaluating daily key performance indicators and developing improvement needs; managing and motivating the teams; floor presence and listening into calls.

 

Your experience & skills
-Bachelors/College Degree in any field
-Work experience in similar positions in the contact center area

-1-2 years experience in Travel & Accomodation industry
-work experience in team management, ability to motivate and coach team members
-Very good PC skills
-Very good analytical skills, productivity / service reports
-Excellent communication skills & high focus on customer satisfaction
-Very good English skills
-Customer service-orientated and a high focus on customer satisfaction  
-Excellent Communication Skills, both Verbal and Written

 

Our offer

 

  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Relocation package
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • A welcoming and inclusive environment
  • A team ready to help you develop and grow
  • A multinational environment, different nationalities and cultures to work every day

Please send your application via our career site!

Join us in a vibrant, multi-cultural city centre environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

Offer
Information

Arvato Services

Operations Manager

Master or MBA

1 year

Temporary

Indefinite

Full-time

1