Languages
English
Turkish
Skills
  • Microsoft Office
  • English
  • Arabic
  • Turkish
Information

Cognizant Technology Solutions

Other

2 years

Permanent

6 - 12 months

Full-time

Quality Assurance Analyst (QA)

Portugal » Lisbon

Description

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making? Have an eye for detail and a passion for process and want to work for a global company as a Quality Assurance Analyst for the world’s best loved video-sharing website? Apply now!

Please note: only candidates with a  valid work permit for Portugal or EU passport can be considered.

Day-to-day responsibilities:

  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical

  • As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work.

  • Delivers “just-in-time” training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis

  • Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies

  • Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect

  • Mentors auditors on the use of audit tools and systems

  • Develops process documentation and aggregates feedback about the functionality of audit tools

Requirements

Basic Qualifications:

  • Fluent in English and another foreign language (Arabic OR Turkish), valid work permit for Portugal or EU passport

  • Minimum of 2 years relevant work experience

  • Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis

  • Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required

  • Proficiency in Microsoft Word and PowerPoint / Client Slides / Client sheets

Professional Skills Requirements:

  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels

  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making

  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard

  • Proven track record of collaborating with cross-functional groups to produce results

  • Passion for social media. 

  • Conversant with channels that provide on demand Video

  • Neutral mindset to alternative video content that needs classification

Offer
  • Pleasant and inspiring working atmosphere

  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation

  • Professional development and clear career path

  • New office facilities in a convenient location in Lisbon

  • Training & development opportunities

  • Competitive salary & relocation allowance

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Skills
  • Microsoft Office
  • English
  • Arabic
  • Turkish
Information

Cognizant Technology Solutions

Other

2 years

Permanent

6 - 12 months

Full-time