DESCRIPTION
Location: Dublin, Ireland
Regional Responsibilities: EMEA, NA, APAC
About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide Cognizant is one of the world's largest technology employers with approximately 260,000 employees globally at year-end 2017; Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
Job Overview
We are looking for a Outreach Operations specialist with excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on our client’s world-leading online maps platform. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the client.
Job Responsibilities
- Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of map platform and benefit end users
- Communicate client’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the client’s data upload tool, using documentation provided by the client
- Liaise between external partners and client stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
- Report details of outreach and/or operational issues to Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
- Manage and track all data submissions (through our outside of client’s data upload tool) with Operations teams and various external partners
- Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
- Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
- Address and resolve external partner queries associated to the project
- Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
- Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
- Utilise client and non-client owned tool to engage with new Partners and track communications
Preferred Qualifications
- Bachelor's degree
- Oral and written communications expertise in English and German
Preferred Experience
- Experience in Business Development and B2B partnerships/sales, customer service
- Experience working in digital/technology companies with tech products
- Expertise in Salesforce.com; Google Drive
- Knowledge in Geographic Information System tools
Soft Skills
- Excellent communication skills, with the ability to formulate and articulate business points with partners and internal teams
- Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends in the mapping industry
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with a minimum of supervision
- Must be a self starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes
- Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines
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