Player Support for Riot Games Account with Polish & English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. 

Our location: Bulgaria's affordable lifestyle offers a sea of opportunities!

Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.

TELUS Digital Bulgaria is looking for passionate player support specialists for Riot Games.

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra, and TfT - get the job you will enjoy!

A typical day:

• Help out our players with any issues they might have via tickets & chat only
• Provide the best player experience by showing case by case player-oriented attitude
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support experience a player-to-player feel

Sounds good, right? 

If you have:

• Fluency in Polish and a good command of English
• Gaming experience - you have played games recently and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success 

We Offer:

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training  
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.